Ive worked & studied in business analytics field for more than a decade and one thing always comes top of anything else for business success is listening to your customers well. Here are some hard cold facts…
- You do not have time to engage with every customer
- A single customer experience can impact 8 to 20 people
- Reading google reviews is 100% NOT ENOUGH
- Any change you make need backing statistic to prove they are actually working for your success.
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